Introduction
At White Background, we are committed to providing the best possible experience for our users. We understand that circumstances may change and you might need to request a refund. Please read this refund policy carefully before making a purchase.
Refund Eligibility
- Refund requests apply only to subscription plans and must be submitted within 3 days of purchase.
- One-time credit purchases are non-refundable.
- If you have used more than 50 subscription credits, you are not eligible for a refund regardless of when the purchase was made.
How to Request a Refund
If you are eligible for a refund and would like to request one, please follow these steps:
- Contact our support team at [email protected].
- Provide your account information, order number, purchase date, and the reason for the refund request.
- Submit the request within 3 days of purchase.
Refund Processing
Once we receive your refund request, we will review it and notify you of the result as soon as possible.
If your request is approved, we will issue the refund through your original payment method.
The refund amount may be subject to a processing fee of up to six percent (6%) of the original payment amount.
Policy Changes
We reserve the right to update this refund policy at any time. Any changes will be reflected on this page, and we recommend reviewing it regularly.
Contact Us
If you have any questions about applicable fees or need more detailed information, please contact [email protected] for assistance.